Privacy & Cookie Policy
Last updated: 2026
1. Introduction
Ascend Escalators PTY LTD (ABN: 78697355954) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.
2. Information We Collect
We may collect the following information:
- Name, company name, and contact details (email, phone)
- Information about your escalator assets and service requirements
- Technical information about your visit to our website (IP address, browser type, pages viewed)
- Any other information you voluntarily provide through our contact form or direct communications
3. How We Collect Information
We collect information:
- Directly from you when you complete our contact form, email us, or call us
- Automatically through cookies and similar technologies when you browse our website
- From third parties where you have authorised us to do so
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide requested services
- Prepare quotations and service proposals
- Communicate with you about our services
- Maintain and improve our website and services
- Comply with legal obligations
We do not sell your personal information to third parties. We only share information where necessary to deliver our services or as required by law.
5. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.
Types of cookies we use:
- Essential cookies: Required for the website to function properly (e.g., navigation, security)
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.
6. Data Storage & Security
We store your personal information securely using appropriate technical and organisational measures. We use industry-standard practices to protect your data against unauthorised access, alteration, disclosure, or destruction.
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
7. Third-Party Services
We use the following third-party services that may collect information:
- Brevo (Sendinblue): For processing contact form submissions and email delivery
- Analytics providers: For website usage analysis (where applicable)
These services have their own privacy policies and may process data in accordance with their own terms.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Complain about a breach of your privacy rights
To exercise these rights, please contact us using the details below.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact us:
- Email: info@ascendescalators.com.au
- Phone: +61 451 304 109
- ABN: 78697355954